Man and woman on balcony at Thompson Hotel.

BEST RATE GUARANTEE TERMS AND CONDITIONS

Best Rate Guarantee*

Looking for the best rate for a Thompson Hotel? Look no further – if you find a lower qualified rate** on any other website, we will beat it! Thompson Hotels guarantees that every hotel reservation booked through thompsonhotels.com is guaranteed to have the best rate publicly available on the Internet.

Get 10% off the Matched Rate

If you find a rate for our hotel on another website lower than the best available rate on thompsonhotels.com, for the same room type and dates, and rate payment requirements (e.g. full prepayment requirement) and restrictions, we will not only match the lower rate you have found, but will also reward you for bringing it to our attention! We will honor the lower rate and give you an additional 10% off the rate.

You must do the following to claim our Best Rate Guarantee:

  • Contact Thompson Hotels within 24 hours of booking your room by completing the required information in the Best Rate Guarantee Claim Form.
  • Upon verification of your claim, Thompson Hotels will not only honor that rate for the nights for which the lower rate was found, but offer an additional 10% off that lower rate.

Pre-qualifications:

  1. Contact Thompson Hotels within 24 hours of booking your room via the Best Rate Guarantee Claim Form.
  2. Initial reservation must be made through thompsonhotels.com.
  3. Rooms on the other website must be publicly available and bookable on the Internet at the time of verification.
  4. It has been less than 24 hours since booking your original reservation on the Thompson Hotels website and it was not booked within 24 hours prior to arrival.
  5. If you find a lower qualified rate within 24 hours of booking, we’ll match it and give you an additional 10% off that lower rate.

Here’s how our Best Rate Guarantee works:

  • Let’s assume that you book on thompsonhotels.com a two-night stay at a Thompson Hotels property at $199 per room per night.
  • Within 24 hours, you find a rate for the same Thompson Hotels property of $189 per room per night through another website for the same dates, same room type, and rate payment requirements (e.g. full prepayment requirement) and restrictions.
  • Complete the Best Rate Guarantee Claim Form to claim the Best Rate Guarantee.
  • If we verify that indeed your booking with us is confirmed and a lower rate is available and bookable via another website, Thompson Hotels will honor that rate for the nights for which the lower rate was found, plus give you an additional 10% discount for every night for which the lower rate was found.
  • Rooms on the other website must be publicly available and bookable on the Internet at the time of verification.
  • Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the lower rate found must still be available at the time we validate the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
  • Rate comparison must be made between similar platforms (desktop rates must be compared to other desktop rates and mobile specific rates must be compared to other mobile rates). 
  • Thompson Hotels reserves the right to modify or cancel the Best Rate Guarantee at any time without prior notice.

This Guarantee does not apply to:

  • Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized
  • Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services and amenities
  • Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts
  • Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Thompson Hotels and a specified and limited group, and are not publicly available
  • Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates
  • Rate differences due to rounding to the nearest dollar

 

*The Best Rate Guarantee does not apply to taxes, gratuities or any additional resort or guest charges or fees that might apply at a Thompson Hotel. Claims must be submitted within 24 hours of the booking at the applicable hotel. Same day reservations do not apply. 
**Qualified rate means it satisfies all the terms and conditions of the Best Rate Guarantee program including the required time frame of receipt of the claim.