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Covid-19 Travel Updates: The safety and wellbeing of our guests and colleagues is always a top priority. In light of COVID-19 and for precautionary measures, the following services and facilities will be impacted. For inquiries, please contact the hotel directly.

  • Limited service available: Food service, Bar service, Fitness center, Pool
  • Face coverings: Required in hotel indoor public areas and when moving around in outdoor areas

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COVID-19 testing requirements

Thompson Playa del Carmen offers registered guests (for three or more nights of paid stays, and up two guests per room) on-site complimentary Antigen COVID-19 testing 7 days a week, from 1pm to 3pm. Tests are compliant with updated U.S. travel requirements (which include proof of a negative Covid-19 test result, taken within three days of a return flight to the U.S.).

To schedule your test, please contact our concierge team at For more information, please see our COVID-19 Safety Protocol.