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FREQUENTLY ASKED QUESTIONS

MAP & DIRECTIONS

How do I get to the hotel?

For a map and directions, click here.

GENERAL

What is check-in/check-out time?

Check-in time is 3 p.m.; checkout is 12 p.m.

Do you allow smoking on property?

Thompson Playa del Carmen's Main House and Beach House are smoke-free properties.

Do you allow pets?

We welcome pets (25 lbs and under) at both Main House and Beach House, for an additional $40/pet.

How much do you charge for high speed/Wi-Fi Internet access?

Wi-Fi is complimentary to all guests of the hotel and is available in guestrooms and some public areas.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes. We have 24 hours fitness facilities located at the Main House.

Do you have a business center?

Yes. We have a business center located at the Main House.

Do you have a pool?

Yes. We have outdoor swimming pools at the Main House and Beach House.

Do you have a spa?

We do not have a spa, however, the Main House does offer spa services on site.

PARKING

Do you have onsite parking? How much is parking? Is it included in my room rate?

Valet parking is US 15 per night.

RESTAURANT

What is your restaurant’s cuisine?

Catch serves seafood that is globally influenced, locally sourced cuisine in the restaurant's signature sharing style of dining.

Cinco offers casual Mexican for breakfast and lunch.

CGrill offers casual al fresco dining at the Beach House serving authentic Mexican with a twist.

HOTEL ACCESSIBILITY FEATURES

We are committed to providing equal access and opportunity for individuals with disabilities. The features also make our hotels more accessible for older individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests.

Accessible Hotel Parking and Transportation

  • Valet Parking
  • Accessible Transportation with Advance Notice
  • Accessible Hotel Areas

  • Public Restrooms
  • Restaurants
  • Swimming Pool
  • Public Entrance
  • Business Center
  • Fitness Center/Exercise Facilities
  • Accessibility for Guest Rooms and Meetings

  • Text Telephone TTY
  • Accessible Guest Rooms with Mobility Features Have Doorways with 32in (0.81m) of Clear Width
  • Closed-Caption or Closed-Captioning Decoders for Guest Room Televisions
  • Hotel Areas with Accessible Routes from Accessible Public Entrance

  • Spa
  • Restaurants
  • Registration Area
  • Fitness Center/Exercise Facilities
  • Guest Rooms
  • Business Center
  • Meeting Room/Ballroom Area
  • Swimming Pool