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FREQUENTLY ASKED QUESTIONS

MAP & DIRECTIONS

How do I get to the Hotel?

For a map and directions, click here.

GENERAL

What is check-in/check-out time?

Check in time is 3 p.m.; check out is 12 noon.

Do you allow smoking on property?

The Thompson Toronto is a non-smoking hotel.

Do you allow pets?

Thompson Toronto is a pet friendly hotel; we welcome your pets!

How much do you charge for high speed/Wi-Fi Internet access?

Our basic Wi-Fi is complimentary to all guests with limited speed best suited for basic email and web browsing. Upgraded Wi-Fi is available for a charge of $15 per day and is ideal for streaming content and downloading.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

The Thompson Toronto is equipped with state of the art fitness equipment; including free weights, strength training equipment, 3 bikes, 4 treadmills, and 3 Elliptical machines. The fitness center is open 24 hours a day.

Do you have a business center?

Our business center is available 24 hours a day to our guests. There is a laptop with high-speed Internet access. Printing and faxing are available through the Front Desk.

Do you have a pool?

The pool is only available during the Summer Season (May – Sep) weather and special event permitting.

Hours Of Operation:

Sunday – Friday: 7 a.m. – 7 p.m.
Saturday: 7 a.m. – 5 p.m.

Do you offer day passes to the pool?

We do not offer day passes to the pool, however our Rooftop Lounge is open to the general public (as long as it is not closed for a private event).

Do you offer access to the pool with reservations?

We do not offer access to the pool with reservations.

Do you offer bottle service at the pool?

We do not offer bottle service at the pool; but you can enjoy drinks at our Rooftop Lounge.

Can I purchase a Black Card Membership?

Black Card Memberships are available by invitation only.

Do you have a spa?

We do not have a spa onsite. Our concierge would be happy to arrange spa services at one of our preferred partners. Please contact conciergeto@thompsonhotels.com for details.

Do you have a fax number?

416.640.7779

PARKING

Do you have onsite parking? How much is parking? Is it included in my room rate?

The hotel offers valet parking. The cost of valet is $49 (CAD) per day, plus HST (13%)

The hotel also offers self-parking. The cost is $30 (CAD) per day (inclusive of HST) garage.

RESTAURANT

What is your restaurant’s cuisine?

Thompson Diner – features a contemporary interpretation of the classic diner features rich banquettes and a sleek, full-service bar. In true diner form, classic diner bites with a refined twist are available around the clock, with artisan beers and signature cocktails.

What are the hours of the restaurant/bar/lounge?

Thompson Diner

Hours Of Operation:

DAILY
6 a.m. to 3 a.m.