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FREQUENTLY ASKED QUESTIONS

MAP & DIRECTIONS

How do I get to the Hotel?

For a map and directions, click here.

GENERAL

What is check-in/check-out time at Thompson Chicago?

Check in time at Thompson Chicago is 3 p.m.; check out is 12 noon.

Is there a minimum age requirement to check into Thompson Chicago?

All guests must be 21 years of age or older to be checked-in at Thompson Chicago.

Do you allow smoking on property?

Thompson Chicago is a non-smoking hotel.

Do you allow pets?

Thompson Chicago is a pet-friendly hotel. Learn more.

How much do you charge for high speed/Wi-Fi Internet access?

Our basic Wi-Fi is complimentary to all guests throughout the hotel. Upgraded Wi-Fi is available in-room beginning at a rate of $9.99.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Our fitness center is available 24-hours and includes cardio machines, spinning machines and free weight machines.

Do you have a business center?

Our business center is available 24-hours with a printer.

Do you have a pool?

We do not have a pool.

Do you have a spa?

We do not have a spa.

Do you have a fax number?

312.266.2103

Do you have onsite parking? How much is parking? Is it included in my room rate?

Valet parking is available beginning 12 pm on Thursday to 4 pm on Sunday for $75 overnight. Self-park options nearby are located at 1030 North State Street and 900 North Michigan Avenue. We also suggest using Spot Hero to secure in advance.

RESTAURANT

What is your restaurant’s cuisine?

Nico Osteria – features Italian-seafood inspired.

ACCESSIBLE FEATURES

We are committed to providing equal access and opportunity for individuals with disabilities. The features also make our hotels more accessible for older individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests.

Accessible Hotel Parking and Transportation

  • Valet Parking
  • Accessible Transportation with Advance Notice

Accessible Hotel Areas

  • Public Restrooms
  • Restaurants
  • Concierge Desk
  • Public Entrance
  • Business Center
  • Fitness Center/Exercise Facilities
  • Registration Desk
  • Accessibility for Guest Rooms and Meetings

  • Text Telephone TTY
  • Accessible Guest Rooms with Mobility Features Have Doorways with 32in (0.81m) of Clear Width
  • Closed-Caption or Closed-Captioning Decoders for Guest Room Televisions
  • Hotel Areas with Accessible Routes from Accessible Public Entrance

  • Restaurants
  • Registration Area
  • Fitness Center/Exercise Facilities
  • Guest Rooms
  • Meeting Room/Ballroom Area