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When you arrive at Thompson Chicago, you may notice a few changes throughout the hotel. At this time, these modifications are designed to ensure our team and guests remain in a healthy, safe and comfortable environment.

The following are some of the changes:

  • Valet parking service has been paused at the moment, several self-park options are available
  • In Room Dining will have limited service and subject to change
  • Minibars have been removed from all rooms
  • Housekeeping services will be limited until further notice with special exceptions for our Hyatt Elite Guests
  • Lexus house car service and the Lexus Experiences have been temporarily suspended
  • We encourage online check in via World of Hyatt App if possible

As we welcome you back, you can have peace of mind knowing we are taking precautionary measures to maintain a safe environment for all of our guests and team members. SAFETY FIRST, WELLBEING ALWAYS!

Method of Payment: We are no longer accepting cash payments; all credit cards must have a chip.

Parking: Nearby parking options include 50 East Bellevue, 1030 North State Street and 900 North Michigan Avenue. We also suggest using Spot Hero to secure in advance.

In-Room Dining: Available 6:30 am - 11:00 pm

Housekeeping Services: Service will offered on the 4th night or the 5th day of your stay. Should you Opt-in for housekeeping service it will be provided within a designated service window of AM “8am – 12noon” or PM “12noon – 4pm”.

World of Hyatt Elite Travelers: Housekeeping services will be provided daily service and will be given the option to select the personal preference for the service they desire, AM. PM, or Opt-out for their comfort.