Skip to content

Travel Alert: COVID-19 Update >

  • Face Coverings - See Hyatt’s Global Care & Cleanliness Commitment policies here.
  • Travel Alert: COVID-19 Update >

  • Face Coverings - See Hyatt’s Global Care & Cleanliness Commitment policies here.
  • EmergencyMessageCloseText

    FREQUENTLY ASKED QUESTIONS

    GENERAL

    MAP & DIRECTIONS

    How do I get to the Hotel?

    For a map and directions, click here.

    GENERAL

    What is check-in/check-out time?

    Check-in time is 3 p.m.; checkout is 12 p.m.

    Do you allow smoking on property?

    We allow smoking in public areas at The Cape.

    Do you allow pets?

    The Cape is a pet-friendly hotel. Pets are allowed for an extra charge of MXN 1700 per pet, per stay. 1 pet up to 50 lbs allowed; restrictions apply.

    How much do you charge for high speed/Wi-Fi Internet access?

    Wi-Fi is complimentary to our guests throughout the hotel.

    Do you have a fitness center? What kind of equipment does it have? What are the hours?

    Yes. The hours are from 6 a.m. to 8 p.m. 7 days a week. We offer Life Fitness treadmills, static bike, dead weights, a TRX machine and yoga/pilates room.

    Do you have a business center?

    We do not have a business center.

    Do you have a pool?

    Yes. We have two outdoor swimming pools.

    Do you have a spa?

    Yes. We have Currents Spa offering ocean-view cabanas for al fresco treatments, hot and cold plunge pools, a steam room, sauna and an intimate couples treatment room with rain showers and private pool.

    Do you have a fax number?

    We do not have a fax number.

    PARKING

    Do you have onsite parking? How much is parking? Is it included in my room rate?

    Yes, onsite parking is complimentary.

    RESTAURANT

    What is your restaurant’s cuisine?

    Manta - conceived by chef Enrique Olvera, Manta celebrates Pacific coasts traditions taking inspiration from his native Mexico as well as Peru, Japan and beyond.

    The Ledge - contemporary Mexican dining serving breakfast, lunch and dinner.

    HOTEL ACCESSIBILITY FEATURES

    We are committed to providing equal access and opportunity for individuals with disabilities. The features also make our hotels more accessible for older individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests.

    Accessible Hotel Parking and Transportation

  • Van-Accessible Self-Parking
  • Accessible Transportation
  • Valet Parking
  • Self-Parking for Cars
  • Accessible Transportation with Advance Notice
  • Accessible Hotel Areas

  • Public Restrooms
  • Restaurants
  • Concierge Desk
  • Public Entrance
  • Business Center
  • Fitness Center/Exercise Facilities
  • Registration Desk
  • Accessibility for Guest Rooms and Meetings

  • Accessible Guest Rooms with Mobility Features Have Doorways with 32in (0.81m) of Clear Width
  • Closed-Caption or Closed-Captioning Decoders for Guest Room Televisions
  • Hotel Areas with Accessible Routes from Accessible Public Entrance

  • Spa
  • Restaurants
  • Registration Area
  • Fitness Center/Exercise Facilities
  • Guest Rooms
  • Meeting Room/Ballroom Area
  • Business Center
  • Swimming Pool