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FREQUENTLY ASKED QUESTIONS

MAP & DIRECTIONS

How do I get to the Hotel?

For a map and directions, click here.

GENERAL

What is check-in/check-out time at Thompson Nashville?

Check in time is 4 pm; check out is 11 am.

What is your cancellation policy?

Sunday - Thursday: Standard cancellation policy is 48 hours prior to 4pm on arrival date.  Cancellations within 48 hours will result in a penalty of one night’s room and tax. 

Friday - Saturday: Standard cancellation policy is 72 hours prior to 4pm on arrival date.  Cancellations within 72 hours will result in a penalty of one night’s room and tax.

Do you allow smoking on property?

Thompson Nashville is a 100% smoke-free facility.

Do you allow pets?

Yes, Thompson Nashville is a pet friendly hotel. Upon check-in, a signed pet agreement will be required.

How much do you charge for high speed/Wi-Fi Internet access?

We offer complimentary Wi-Fi throughout the hotel to all our guests.

Do you have a fitness center? What are the hours?

We have a state-of-the-art fitness center located on our second floor. It is open 24 hours a day, with floor-to-ceiling windows overlooking 11th Avenue.

Do you have a business center?

We do not have a business center; however, we have a guest laptop at the front desk that is available for guest use free of charge. Our team is also happy to print documents for hotel guests.

Do you have a pool?

We do not have a pool.

Do you have a spa?

We do not have a spa onsite. Our concierge can arrange in-room spa services and/or suggest nearby spas for your enjoyment.

PARKING

Do you have onsite parking?

The hotel offers valet parking. The cost of valet is $42 for an overnight stay (per night) and it is not included in room rate.